Visitor
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1 Message
Account provisioning discrepancy – 1000/300 vs. 1000/1000 FDX
I need assistance with an account-level Internet provisioning issue following an XB10/DOCSIS 4 equipment change. My authenticated Xfinity account shows 1 Gig download / 1 Gig upload as my “Current Plan,” but my actual service and account provisioning remain approximately 1000/300. There was also an updated service order associated with the equipment swap even though I did not request my package to be rebuilt. I have screenshots, the service-order confirmation, and a detailed chronology. I would appreciate having an Xfinity Support representative review the account and invite me to Direct Message the details.
EG
Expert
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120.6K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.7K Messages
8 hours ago
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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