account ownership TRANSFER

We have been trying to transfer the account ownership to the current resident.  We have submitted the account ownership transfer forms twice in the last two months.  Have spent endless amounts of time trying to get any answers about the status of the documents we submitted and figure out why the account is till in the old owner's name.  I spoke with Xfinity last week and they said the documents have been received but did not provide any information about when the transfer would go through.  We do not want to make any changes to the service or equipment.  We simply would like to have the ownership and billing responsibility be changed to the new owner without disrupting or cancelling the service.  

[Edited: "Personal Information”]

Current Account Holder Name:

[Edited: "Personal Information”]

New Account Holder Name:

[Edited: "Personal Information”]

Address should remain the same just want account to be changed to [Edited: "Personal Information”]

CONTACT INFO - CURRENT OWNER (to transfer to new owner)

[Edited: "Personal Information”]

CONTACT INFO - NEW OWNER

[Edited: "Personal Information”]

Submitted all account ownership transfer forms and required ID's on 9/17/26.  Have not received any response and when I finally can get through to an agent they have not helped provide any update except saying that they think they see the documents received but no information about why this has not been completed yet.  Please contact me asap at [Edited: "Personal Information”] with updates and what is required to get this completed as we have been attempting for over a month now.