Account ownership transfer to roommate

user_a3dpqy Good day! Thank you for reaching out to our Xfinity Forums reguarding a change of ownership. I'm happy to assist you with getting the account squared away. Since I'll need to get some account details, please send a Direct Message with your name and service address.

 

Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514