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Sunday, February 23rd, 2025 11:25 PM

Account ownership tranfer

I need to transfer the internet plan to my former roommate but keep the mobile plan 

Official Employee

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2.2K Messages

2 months ago

 

user_fzcf4m, Hi there! Thanks for taking the time to reach out and for your patience. We appreciate you greatly for choosing us as your internet service provider and for sticking with us with your mobile plan. You've come to the right place to transfer your services. What I can do from here is have an email sent to you with a link to upload a completed account change request form and any necessary supporting documents. The change of account ownership may result in the disconnection of the existing account and the creation of a new account, depending on the scenario. Please allow three business days from your time of submission for a representative to contact you about completing your account ownership change request. Here is a great link to more details on this process here. To get started, please send us a direct message with your first/last name and full address. 

You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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