Account Number Changed Mid Billing Cycle

user_wf1ljl, Hi there! Thank you for taking the time to reach out. I can certainly understand your concern, especially after moving, being assigned a new account number, experiencing what appear to be duplicate EFT withdrawals, and waiting for updates on a payment research request without communication. I am sorry to learn about about this experience and for the frustration this has caused. You've reached the right place. Our team would be happy to take a closer look at both the billing concerns and the status of the payment research request. We can also review the account transition from your previous address to help determine whether there are any outstanding issues related to the account change. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. Once we've fully authenticated the account, we'll review the billing details, check for any updates on the payment research request, and determine the appropriate next steps. We'll do everything we can to help get some clarity on what's happening and ensure your concerns are properly addressed.