Visitor
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1 Message
Account not showing up
I have an old account but I’ve moved and switched it over. I even paid it a few times since I’ve moved and now my account isn’t showing up on here so I can pay it again.
Visitor
•
1 Message
I have an old account but I’ve moved and switched it over. I even paid it a few times since I’ve moved and now my account isn’t showing up on here so I can pay it again.
XfinitySean
Official Employee
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832 Messages
6 hours ago
Hi there user_yc0ve7, and thanks for taking the time to reach out here on the community forums! Dealing with a move is already enough of a headache, so I apologize that our site isn't cooperating with you. Given that you recently moved, you may have to unlink your Xfinity ID from your previous account. When you have a moment, can you try out the steps listed on our support page covering how to manage multiple accounts with you Xfinity ID, and let us know if it does the trick?
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