Thank you for posting on our community forums, user_kxpfbo. If you're referring to the online account user ID, the primary would have to remove you from the account online. For more information, you can visit us HERE.
user_kxpfbo To remove the ID from our system, we'll need to speak directly with the primary account holder. If that's not possible, our Customer Security Assurance (CSA) team may be able to assist further with the removal process. You can reach them at 1-888-565-4329, available 7 days a week from 8:00 AM to 12:00 AM EST.
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XfinityDilary
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