Visitor
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1 Message
Account not eligible to enter reward program
Hello,
I have been trying to redeem the $200 gift card from Amazon or Uber Eats for the promotional discount that was the student offer. Though after trying to sign up for the reward program to redeem the gift card, it says the following: "We can't offer your rewards right now." and says my account isn't eligible to join the program. I am a little frustrated.
XfinitySean
Official Employee
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129 Messages
5 days ago
Hi there user_er5v0i, thanks for reaching out through our community forums! Sorry you're having issues signing up for those rewards! To clarify, is it the Xfinity Rewards program that's telling you that you're not eligible or is it a promotion that goes with a particular service plan that isn't cooperating with you?
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