ACCOUNT NOT ACTIVE

My internet went out with no notification and it says my account is not active. I just received a box yesterday from Xfinity for smart shield with the camera and sensors. This makes no sense. What is up? Help me!

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XfinityDemetrise

Official Employee

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620 Messages

60 minutes ago

justun3578 Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your internet interruption. I'll be happy to assist. Does the Xfinity app also show your account as not active?

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justun3578

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2 Messages

yes it does show not active

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44 minutes ago

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XfinityDemetrise

Official Employee

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620 Messages

I'll be happy to take a further look at this for you. To do so, please follow the steps below to send a direct message. @justun3578

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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37 minutes ago

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Customer Service

justun3578

ACCOUNT NOT ACTIVE

XfinityDemetrise

justun3578

XfinityDemetrise

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