Visitor
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2 Messages
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
Visitor
•
2 Messages
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
XfinityCarolyn
Official Employee
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386 Messages
3 hours ago
@patlabor4223 Thank you for reaching out, and I'm sorry to hear you're experiencing this issue.
To better understand what's happened, could you let us know: Are you receiving the "account no longer active" message in the Xfinity app or on the website? Have there been any recent changes to your account, such as a move, service transfer, billing update, or account ownership change? Are you able to access your account online and view the status of your services?
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