Thanks for taking the time to post on our community forums, user_rjz2mv! I can definitely understand being concerned if your account is showing as if it's closed. You've come to the right place for help, and our team would be more than happy to look over the account and your connection to see what's going wrong! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
563 Messages
12 hours ago
Thanks for taking the time to post on our community forums, user_rjz2mv! I can definitely understand being concerned if your account is showing as if it's closed. You've come to the right place for help, and our team would be more than happy to look over the account and your connection to see what's going wrong! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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