2 Messages
Account needs attention. Ref code: 3007
im unsure what the issue is. blue screen comes up on startup of the TV box that says "Account needs attention, contact Xfinity, Ref Code 3007
i have...
- tried unplugging and replugging numerous times
- checked that my bill was payed and up to date (it was and never got behind)
- tried the chat assistant (not helpful as it doesnt cover this issue)
- called in and got zero help
- changed coax cable
- tried going through the troubleshooting on the xfinity app to refresh the account and it fails to send the signal
i dont know what else to do. help pleasee
EG
Expert
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110.1K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.2K Messages
5 months ago
@user_m41s90 A blue screen on your Xfinity TV usually indicates a problem with the signal connection, most likely due to loose cables, incorrect TV input selection, or issues with the resolution settings on your Xfinity box, requiring you to check all connections, ensure your TV is on the right input, and potentially adjust the video resolution settings on your Xfinity device.
It can also be a power issue. Is your TV and box plugged into a power strip or directly into the wall? Recently I had this issue and it was due to a power strip needing to be replaced (since I only have one power outlet where my TV is I have no choice to use power strips!)
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