Account name error

Beyond frustrated with the non-customer service and extensive rabbit hole of links that will never clear up my account issues, and the inability to get to a live person for assistance. I’ve updated the account name to my name yet everywhere else it still reflects another name. I.e. when I call the 800 number it says I’m someone else’s name, I try to select and redeem a reward and it shows someone else’s name, my auto payments shows someone else’s name.

Responses

XfinityKassie

Official Employee

•

1.8K Messages

7 months ago

user_pb95rm Hello there! Thank you for reaching out to our Community Forums Team for assistance with your account update. Being able to manage your account properly is extremely important. I'd be delighted to look into your account, and help you get this ironed out for you. To get started, can you please send a Direct Message with your name, and the service address we will be working with today?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_pb95rm

Account name error

XfinityKassie

New to the Community?