Account Manager

Hello. My name is [REMOVED: PERSONAL INFORMATION], as she wanted to see if there were any current promotions to lower our bill.  We are Xfinity members since 1986, Loyalty Member. The rep said she was not listed as an account manager and she would need to speak to me without permission from

my husband. This is very disturbing as we have called several several several times in all these years and it’s still not changed. My wife Deborah went on to xfinity.com and change the preferences to account manager the last time we tried this. Obviously, it’s still not done. I consider this very very poor customer service. I, [REMOVED: PERSONAL INFORMATION],,  should not have to continuously get on the phone for my wife to be able to speak with a representative as my wife manages the account.  This is very poor customer service for a long-standing loyalty member such as ourselves. The reps are constantly saying that she has been added, but this morning it was evident that my wife has not been added as an account manager.

Requesting for the last time for my wife to be added as an account manager on our in account.

Regards,

[REMOVED: PERSONAL INFORMATION]