1 Message
Account Manager
Hello. My name is [REMOVED: PERSONAL INFORMATION], as she wanted to see if there were any current promotions to lower our bill. We are Xfinity members since 1986, Loyalty Member. The rep said she was not listed as an account manager and she would need to speak to me without permission from
my husband. This is very disturbing as we have called several several several times in all these years and it’s still not changed. My wife Deborah went on to xfinity.com and change the preferences to account manager the last time we tried this. Obviously, it’s still not done. I consider this very very poor customer service. I, [REMOVED: PERSONAL INFORMATION],, should not have to continuously get on the phone for my wife to be able to speak with a representative as my wife manages the account. This is very poor customer service for a long-standing loyalty member such as ourselves. The reps are constantly saying that she has been added, but this morning it was evident that my wife has not been added as an account manager.
Requesting for the last time for my wife to be added as an account manager on our in account.
Regards,
[REMOVED: PERSONAL INFORMATION]
XfinityAirelle
Official Employee
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2.8K Messages
5 months ago
Hey there, and thank you both for being with us since 1986—that kind of long-term loyalty means a lot, and you absolutely deserve a smoother experience than what you've described.
I’m really sorry you’ve had to keep repeating this request over the years, only to feel like nothing has stuck. I completely understand how frustrating and, honestly, exhausting it must be to have your wife, Deborah, try to manage the account—only to be told again and again that she’s not listed. That’s not okay, and it’s definitely not the kind of support we want our customers, especially long-standing members like yourselves, to go through.
While we can't make changes to account permissions through this public forum, we do want to get this resolved once and for all. Here’s the best way to officially add Deborah as an account manager:
Sign in to xfinity.com using the primary account holder’s credentials
Head to My Account > Settings > Xfinity ID & Security > Manage Authorized Users
From there, you can invite Deborah using her email address and/or cell phone—once she accepts, she’ll be added to the account
Our team would be happy to go over some promotional offers to check if we are able to lower your bill. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_w5jvqk
Visitor
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4 Messages
2 months ago
I visited my Verizon Store this weekend, and purchased a new phone. This purchase entitled me to a pkg of goodies, inckuding free Nexflix, and some other freebies, premium music and Hulu. How do u cancel with you folks those items. I will still keep my internet and other things.
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