Account Management

Hello Xfinity,

I'm trying to reach someone to discuss my account, but your online AI chat keeps sending me to the wrong location. The 800 number continues to route me in circles but does not help me with my issue. Then it eventually hangs up on me. The worst part is that it tells me it can route me to an agent, but never does. 

I'm trying to pay my bill, but when I click on the link to do so, it tells me that I do not have the right to do so. When I log into my account, I'm the account manager with the option to pay the bill. 

Please help.