Account Management

I'm using the same link that is sent to my email every month. I'm not sure why the link matters since I can log in and see that I'm the account manager, yet when I click to pay the bill, it tells me I don't have the right to. By the way, did I mention I was the account manager on the same account that I'm trying to pay the bill on? It's important to know that I have one account, in which I am the account manager, and I can see that I have the option to pay the bills on the account, but when I try to pay, I'm told I don't have the correct account credentials to do so. 

Please help. 

P.S. - I'm the account manager. 

TwoMinds When you click the link in the email you should still have to log in unless you have the login information saved. I have seen in the past the saved login information is different depending on where you are accessing a page from. You can have different logins/Xfinity IDs set up with different roles. Primary users and managers have access to account details, but other roles like viewers do not and can only use their ID for access to the streaming app. To make sure you are using the same ID on all pages you can clear your cache and cookies and then close all browser windows to make sure the information is cleared. When you go back to the page again you will have to enter your login information by hand. I would also make sure to accept any needed cookies at the bottom of the Xfinity pages in the black bar to make sure each page loads as it should.

Hello XfinityAmandaB,

As described, the problem here isn't the link that I'm using. The problem here is that my account which currently shows that I have access to pay (as stated previously) isn't allowing me access to the page. That means when I try to access the page, the system is not pulling all the options associated with my account. 

My wife was able to finally get someone on the phone and was told there's an account management issue and Xfinity is working on fixing this. I'll have to wait to pay my bill. 

This wasn't a billing issue, this was an account-related issue. Your phone service and the Xfinity online AI needs bto be able to handle "quirky" issues like this. Hopefully, you can use this as an opportunity to improve. Thanks.