Oh no, that sounds incredibly frustrating! Let's get that sorted out for you @user_eenax3. To get you back into your account, could you confirm if this is happening with the webpage or the Xfinity app? Have you tried clearing cache and cookies? Make sure you are using your primary Xfinity ID or email.
XfinityQuemekia
Official Employee
•
1.3K Messages
9 hours ago
Oh no, that sounds incredibly frustrating! Let's get that sorted out for you @user_eenax3. To get you back into your account, could you confirm if this is happening with the webpage or the Xfinity app? Have you tried clearing cache and cookies? Make sure you are using your primary Xfinity ID or email.
0
0