Account Issues

Good Afternoon,

I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most recent issue, my promise to pay, the monies were tried multiple times to withdraw from my bank without my authorization. This resulted in multiple overdraft fees. When my promise to pay was due, I paid. The next morning my services were turned off. I have had multiple other issues and attempted to speak with someone, only to be placated and lied to. I need to know who I can speak with to find out why my account is constantly being messed up. I have spent countless hours on the phone with no result. I get told I can only be escalated so high on the phone and that a claim would be issued to have someone call me back from a higher level, but that has never happened. I appreciate any help I can actually get.

Thank you,

[Edited: "Personal Information"]