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user_0dcbfe

Visitor

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1 Message

Tuesday, September 21st, 2021 5:27 AM

Closed

Account is showing inactive

Hi I need help with the exact same thing too, only difference I am seeing is this issue started when I was trying to transfer my service to my new apartment. We critically need internet service also for my daughter's online schooling.

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Updated 

3 years ago

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This post was created from this reply on different post
XfinityChelseaB

Official Employee

 • 

1.6K Messages

4 years ago

Hello @user_0dcbfe! Thanks so much for taking a moment out of your night to leave a post on our community forum! I'm sorry to hear you're having issues with your online account, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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user_ac289f

Visitor

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1 Message

3 years ago

I'm having this issue also, I am unable to purchase any plans through the website as well

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @user_ac289f and thank you! I really appreciate you being a member of the Comcast Family! Our team can help look into this inactive account issue and get you signed up for a plan. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
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3 years ago

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