Visitor
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1 Message
Account is seriously corrupted — standard support says corporate must fix it
My Xfinity account has become seriously corrupted after multiple interactions with ordinary customer service. I have been told that the remaining account problems can only be corrected by Comcast corporate or a back-office team.
Phone and chat support have been unable to resolve the issue and, in some cases, have made the account more complicated. I am not looking for basic troubleshooting or another transfer back to standard customer service.
I need an Official Xfinity Employee from the corporate Digital Care team to review the complete account history, identify what is incorrect and provide a single, documented resolution. Please invite me to send the necessary account information through a private message.
XfinityDena
Official Employee
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4.5K Messages
3 hours ago
@user_jtfxwm
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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XfinityJustinC
Official Employee
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2.5K Messages
44 minutes ago
@user_jtfxwm I appreciate your time working with me so far in the direct message. With this needing some additional assistance, I opened the Xfinity Mobile executive ticket. They've been awesome to work with when I've needed to get them looped in, I'm confident they'll be able to help get the accounts corrected. I'll be following along on my end will make sure to keep in touch with you in our direct message conversation throughout the remaining resolution process.
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