Visitor
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1 Message
Account is no longer active
My internet and Xfinity account have both been deactivated. This happened without any warning and I’m unsure how to resolve it. I’m fairly certain it is not a billing issue because I have a balance of 0$
EG
Expert
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111.6K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.1K Messages
7 hours ago
Hi there, @user_xul6qv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service has been interrupted. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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