1 Message
Account in collections
I NO LONGER HAVE AN ACCOUNT WITH THIS COMPANY!!!! I haven’t since I cancelled in January I have the email stating so. I also saw that I was charged in feb and kept being charged which is why I’m assuming it’s in collections. Are you running a SCAM!? This is fraudulent behavior and before I take the next legal steps I’m asking that you resolve this on your end expeditiously!!! Please and thank you!! It doesn’t look like I’m the only one or the last one this has been done to I suggest y’all look into this because something isn’t right. Please fix this inconvenience.
XfinityRaf
Official Employee
•
1.1K Messages
10 months ago
Good afternoon @user_q1giv1. Could you please send our team a direct message with your full name and full address? Our team can look into what happened with your previous account.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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