Visitor
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1 Message
Account Error Codes
I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?
Visitor
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1 Message
I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?
EG
Expert
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118.6K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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2.9K Messages
3 hours ago
Howdy user_lrwauj
I would love to help you get things in motion. Easy peasy. I just need to grab some details in direct message. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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