glibli's profile

New Poster

 • 

1 Message

Tue, Jan 12, 2021 7:00 PM

Closed

Account Disconnected

Hi there, I'm hoping someone can help me out. Recently, my internet services were disconnected and I'm not sure why, as my billing was up-to-date. My internet has been totally gone for the past few days, and I've reached out to two different agents through live chat and also called the hotline they told me to call multiple times, and no one could give me some solid answers as to why my account was disconnected, or help me find a solution. Could someone please help?

 

Thank you in advance.

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XfinityAmir

Official Employee

 • 

6.9K Messages

1 y ago

Hi glibli, I apologize for the inconvenience this has caused. Please allow me to make this right for you, I can provide some answers to how and why the account was disconnected and I can get everything back up and running. To get started could you please send me private message with your full name and account number by clicking on my name ComcastAmir then click "send a message". 

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