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Account disconnected and no service associated with it
I recently moved and was instructed to set up a new xfinity account for my new address. When I log into this account, it says that it is disconnected and that I have no internet service associated with it. I have received order confirmations via email that I do have internet service though. However, my internet is not working.
XfinityAlfonso
Official Employee
•
1.6K Messages
3 months ago
Hello user_9q3az6 thank you so much for taking the time to reach us here on our Xfinity Residential Forums with these order questions! We'd love to review the address to ensure that any pending orders did not fall through, and need to be re-submitted.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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