Account Details Inaccurate

Thank you for reaching out for something you need for a change, @DreamSayerZ. We're happy to help you! Just so you know, some things do take a bit to reflect on our website, and Xfinity app. When did you make the changes? If it was within 48 hours, you may not see it yet online or on our Xfinity app. Did you get a confirmation email with the changes? We'll gladly review your account for you to ensure it reflects what you signed up for. If we may, please send us a Direct Message with your full name and address.

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• Click the "Direct Message" icon (upper right corner of this page)

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@XfinityLinda wrote: "... If it was within 48 hours, you may not see it yet online or on our Xfinity app. ..."

How about if the change was 3 years ago? That's when I switched from "Economy Plus" to "Performance Starter", yet the Xfinity app still shows my Internet service and speeds as "Economy Plus, 3 Mbps down, 2 Mbps up". ???

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