Hello Flufflover345! Thanks for creating the post on our Xfinity Forums. I'm sorry that you received this notification when you did not request the account to be closed. I have worked with customers where this has happened, and it turns out that someone tried to create a new account, but typed the wrong address. No fear, we will help out and make sure that your account and services are not interrupted.
Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message
XfinityPaula
Official Employee
•
1.9K Messages
3 hours ago
Hello Flufflover345! Thanks for creating the post on our Xfinity Forums. I'm sorry that you received this notification when you did not request the account to be closed. I have worked with customers where this has happened, and it turns out that someone tried to create a new account, but typed the wrong address. No fear, we will help out and make sure that your account and services are not interrupted.
Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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