Contributor
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50 Messages
account clean up
My account shows I have 3 tv boxes on my account. I actually have only one. I reported this last month and was told it can take up to a full billing cycle to update. After the billing cycle there were still 3 boxes showing and I was told it may take 2 billing cycles to be corrected. It's now been 2 complete cycles and there are still 3 boxes showing. Even though I'm not being charged for 3 I would like to have this corrected so I only have 1 box showing please.
XfinityJosephA
Official Employee
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2.1K Messages
12 hours ago
Hello, @user_a9365 this sounds like we need to resolve what reflects in "My Account" from our website and from the Xfinity app. We can help with that. Feel free to send us a direct message since we do need to pull up your account to assist you further. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
https://forums.xfinity.com/direct-messaging
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user_a9365
Contributor
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50 Messages
12 hours ago
I sent it XfinityJosephA
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XfinityMarcus
Official Employee
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2K Messages
4 hours ago
@user_a9365 thank you for working with us to get those additional TV boxes cleared up on the back end systems so that your app is now accurately reflecting the devices you have. Enjoy the remainder of your evening and upcoming holidays, and thank you for being the best part of Xfinity!
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