Anthony19701's profile



31 Messages

Sat, Dec 19, 2020 6:00 PM

Account Changes I was told wouldn’t happen.

I used to have the triple play for YEARS and I finally got my plan downgraded to a more manageable amount since I hardly ever used the voice portion. So, I went from Preferred to Limited Basic, and was told at the time of the change that I was eligible for a promotion where my cost was 123.00 a month (plus charges) . I was also told that my channel lineup *would not* change, well it did.


I lost multiple channnels. 

All I would like is the package I was told would not change. Can this be fixed? If not, do I qualify for another promotion? 


Official Employee


2.7K Messages

6 m ago

Hello, Anthony19701! Thanks for taking the time to reach out to us here on the Xfinity Forums.

I'm sorry to hear you aren't happy with your current service plan and I would love to look at the availability in your area to make sure we get all your favorite channels back! Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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