Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am currently on the account as a "viewer" only, and the feature to see tickets is restricted to primaries or managers of an account. As my name is on the request ticket, I think that this type of access restriction is a disservice to paying customers.

I just want to be able to fully manage the account as I am the one paying for it. I would appreciate an update or escalation so that I can make changes or view my services in full.