Greetings, MaxSzew! Thanks for reaching out on our XFINITY Community Forum. I understand it is very important to manage any account changes right away. You have reached the right team for assistance with this request! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
EG
Expert
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113.3K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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306 Messages
7 days ago
Greetings, MaxSzew! Thanks for reaching out on our XFINITY Community Forum. I understand it is very important to manage any account changes right away. You have reached the right team for assistance with this request! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon. Then, click the "New message" (pencil and paper) icon and type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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