Visitor
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1 Message
Account cancelled by someone else?
Help! I received an email our account is cancelled with last service today. I can't talk to anyone on the phone to confirm if it is SPAM. I need to keep my account active. Who can help?
Visitor
•
1 Message
Help! I received an email our account is cancelled with last service today. I can't talk to anyone on the phone to confirm if it is SPAM. I need to keep my account active. Who can help?
XfinityBenny
Official Employee
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832 Messages
2 days ago
@user_tvy1er We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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