Order Cancellation – Request for Immediate Confirmation and No Charges
If you cancel the order, please consider the matter closed. I am no longer interested in your services.
I was promised that I would receive the phones on Wednesday, but they were never sent. I was informed that you needed my ID and Eloy's ID, which I provided as requested. Despite providing all the required information, I have now received an email that makes it seem as though your company is no longer interested in doing business with us.
At this point, I am no longer interested in receiving the phones or moving forward with your company. I am extremely disappointed with the lack of communication, the misleading advertising, and the promises that were not fulfilled.
I also want to make it absolutely clear that I do not authorize any charges to my account. Since you never delivered the phones or provided the services promised, I expect that no charges, fees, or penalties will be applied.
Unfortunately, this experience has left me feeling uncomfortable and unable to trust your company. What initially sounded like a great offer turned into a very disappointing experience that did not meet my expectations.
Please cancel my order immediately and send me written confirmation that the order has been canceled and that I will not be charged anything.
user_dig0qh I am sorry to hear you have had a bad experience since placing your order.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey there user_u3ja83 👋 We hate to lose you as a member of the Xfinity family, but we appreciate so much any amount of time you've spent with us! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to check things out for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
user_dig0qh
Visitor
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1 Message
6 hours ago
(edited)
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XfinitySeth
Official Employee
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1.7K Messages
18 minutes ago
Hey there user_u3ja83 👋 We hate to lose you as a member of the Xfinity family, but we appreciate so much any amount of time you've spent with us! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to check things out for you.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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