Visitor
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1 Message
Account cancellation
Hi I created this an account a couple of days before turning 18. It was never activated and the modem was already returned. I want this account to be cancelled so I am not charged. I have another account already activated with data that I do want to pay for.
XfinityMelinda
Official Employee
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364 Messages
15 hours ago
Hello @user_2k3d4y, and thank you for posting to the Xfinity Community Forum. You've come to the right place for help!
We can assist with disconnecting an account. Before we get started, can you let us know how and where you returned the modem? If it was returned to a local Xfinity Store, were you provided a receipt? We always recommend keeping return receipts for your records.
You may also find this article helpful as it outlines important information regarding account cancellations and equipment returns: Important Information When Canceling Services.
When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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