Account cancelation

Hello,

Im having a hard time getting my account canceled. This is ridiculous. Ive requested cancelation 2 days ago and was advised it was canceled. Instead, now I got 2 emails saying that cancelation was requested but no end service date is listed

Can someone please help?

Thanks,

Kate

Responses

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EG

Expert

•

114.3K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEmilyB

Official Employee

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2.5K Messages

5 days ago

user_9uunm3 Welcome to our community forum! Although I'm heartbroken to see you go, you've reached the perfect place to get help with any account changes you need to make.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

0

Customer Service

user_9uunm3

Account cancelation

EG

XfinityEmilyB

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