Hello user_unmm22 , thanks for reaching out to us on Xfinity Forums. You can view the balance on the account after a disconnection online through our website Xfinity.com or on the Xfinity App. Typically your final statement will generate within 48 hours of disconnection. If you are unable to access the information online then we would be happy to check for you. For us to look we need you to send us a direct message with your full name and the address and we can take a look.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityMatthew
Official Employee
•
102 Messages
1 day ago
Hello user_unmm22 , thanks for reaching out to us on Xfinity Forums. You can view the balance on the account after a disconnection online through our website Xfinity.com or on the Xfinity App. Typically your final statement will generate within 48 hours of disconnection. If you are unable to access the information online then we would be happy to check for you. For us to look we need you to send us a direct message with your full name and the address and we can take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0