user_0jjvqs Thanks for reaching out! I’m happy to help you get that balance. To protect your privacy while we look into your account details, please send us a direct message with your full name and address. In the meantime, you can always get a real-time breakdown of your balance and due date by visiting Xfinity.com or using the Xfinity app.
To send a "Direct Message": Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
XfinityChristy
Official Employee
•
2.7K Messages
2 hours ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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