Account Address Issue

My account was first set up in 2019 and the address was entered incorrectly. I am unable to go in and change the address and update my internet information. I live in an apartment and there are about 5 complexes here and my account is linked to the wrong address. Need assistance in updating these details. Have been unsuccessful in the “Chat” portion of the webpage and need a real live person to help on this.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

Again

Expert

•

32.5K Messages

5 years ago

@Phoushai

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

XfinityMichaelC

Administrator

•

4.5K Messages

5 years ago

Greetings, @Phoushai! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the correct address has not been updated for you and would like to have a closer look into this. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

0

Customer Service

Phoushai

Account Address Issue

Again

XfinityMichaelC

New to the Community?