1 Message
Account 2859
My soon to be ex husband has been lying to me.I noticed that my xfinity account has a couple of devices that I am not familiar with? Than when I put connect they say they are out of Bluetooth reach let me remind you that I I am unaware of all this information on my account? I guess we have Mobile Xfinity and he has it all cyber hacked. I thought I was just on a $10 dollars a month plan due to me having low income housing. I am very scared at this point. I recently noticed more cyber hacking on my other accounts. He’s been really interested in cybersecurity. Please help me and let’s get my account back to where it was.
EG
Expert
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111.8K Messages
2 years ago
The concern is not "Xfinity Compliments" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.9K Messages
2 years ago
Hello, @user_9tqdx9! Thank you for creating a post about your concerns with certain devices connecting to your in-home network. I'd love to help however I can! To start, please view how to Personalize and Control Your Home Network With Xfinity xFi. This article includes steps for identifying devices as well as deleting or removing them from your xFi account. With the Xfinity App, there's so much you can do to maintain control of your network (and which devices are able to connect to it). Please let me know if this helps!
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