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user_e0a435
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Monday, September 4th, 2023 1:19 PM

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Accidentally placed order

I have new service and accidentally placed order for a second service last night when I was trying to fisure out my bill

Question

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Updated 

2 years ago

158

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XfinityGabriel

Official Employee

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2.2K Messages

2 years ago

Hi, @user_e0a435! Thanks for spending your morning today to reach out to XFINITY for help. No worries. It happens sometimes. We are the right place to assist with getting that second service order cancelled. To get started, would you mind sending us a direct message with your first/last name and full address so I can ensure I pull up the correct account? 

You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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user_e0a435

4 Messages

@XfinityGabriel​  I’m not seeing the DM icon even though I am signed in 

2 years ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hey, @user_e0a435 Click on your profile picture and select Profile Settings. Scroll down and make sure Opt Out from Direct Messaging is (Not) checked off. That will prevent you from seeing the direct message icon if it's enabled. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e0a435

4 Messages

OK I have it now.  Who should I send the DM to?

2 years ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

@user_e0a435 To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

2 years ago

No problem. In the meantime, please feel free to reach out with any additional questions or concerns. 

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