Accidentally hit forget device for WiFi home network

I accidentally hit forget device on the Xfinity site for phone on my home WiFi network. I didn’t recognize the device but later found out it was my phone just not the regular profile name assigned to it.

I’ve tried every link and app and even video relating to trying to add a device again. No luck. Various Comcast assurances and help but nothing yet. even a promise of a fix in an hour big that was several hours ago. Nada.

This had happened before in the past and I was able to fix it via the website yet can’t now. Any suggestions? It’s driving me crazy. Thanks.

Responses

XfinityAmandaB

Official Employee

•

2.1K Messages

4 years ago

Hello @JokerPenn711 I am sorry to hear you have been having issues getting this device readded back to your network I know if it was one of my primary devices it would definitely be frustrating to not be able to use my Wifi when at home. So thank you so much for reaching out on our community forum for help, you have come to the right place!

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

2

0

U

user_be6731

Visitor

•

1 Message

@ComcastAmanda I have the same issue. Can you help me resolve? Thank you.

4 years ago

0

XfinityRyanE

Official Employee

•

1.1K Messages

Hello @user_be6731, thank you for reaching out today with your concern. Once a device is removed from a profile, this will remove the device from the Connect section and unassign it from the profile it was associated with, if applicable. It will also permanently delete all historical network activity of this device. If the device reconnects to your home network, (you may have to have the device forget your network and reconnect it to your wireless network), it should then appear as a new device. Once the device is reconnected and appearing as a new device, you should be able to assign it to the appropriate profile by following these steps:

Under Assigned Devices, select Assign Device.

Click the checkbox next to the device(s) you want to assign.

Finish assigning devices by selecting Assign

We also have a helpful how-to here: Managing Profiles with Xfinity xFi - Xfinity Support that will go over how to manage your user-profiles and assign/name newly connected devices.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

U

user_367b97

Visitor

•

2 Messages

4 years ago

Did you ever get this to work? I just did the same thing.

1

0

EG

Expert

•

110K Messages

@user_367b97

Please create a new topic of your own here on this board detailing your issue. Thanks. 3-month-old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

0

Customer Service

JokerPenn711

Accidentally hit forget device for WiFi home network

XfinityAmandaB

user_be6731

XfinityRyanE

user_367b97

EG

New to the Community?