1 Message
Accidental purchase
My toddler was playing with the remote and purchased a show. How do I cancel that purchase?
1 Message
My toddler was playing with the remote and purchased a show. How do I cancel that purchase?
XfinityThomasA
Official Employee
•
2.3K Messages
9 months ago
We can help with that,user_4o6qfm. Did you know you can also turn a purchase pin on and off on Xfinity? Here is how. Turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box.
Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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