Accidental order

Accidentally click on the free upgrade for equipment in the app and it made the order, when I called the phone representative said the order didn't go through but before I called I took a screenshot of the site saying the order is in progress. It been an hour I want to know wether I have to wait for the order to arrive or just wait a little bit more before they cancel the order

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XfinityShawn

Official Employee

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2.8K Messages

2 hours ago

user_dnt727 My team can help with your order concerns today. What was the free upgade device you were getting?

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U

user_dnt727

Visitor

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3 Messages

@XfinityShawn I think it a gateway, it only give me a order number at the top with no detail

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2 hours ago

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XfinityMarcus

Official Employee

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2.6K Messages

user_dnt727 let's see what we can do regarding that order together.

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1 hour ago

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Customer Service

user_dnt727

Accidental order

XfinityShawn

user_dnt727

XfinityMarcus

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