ecsavant's profile

Visitor

 • 

3 Messages

Wednesday, July 9th, 2025 1:38 PM

accessing my comcast email account

Monday was the last day I was able to access my comcast email through my ipad, my iphone and Outlook on my computer. All attempts to repair, readd, etc fail.  I am only able to access my emails by using the xfinity website.  

Official Employee

 • 

1.5K Messages

5 hours ago

Good morning ecsavant! Thanks so much for reaching out to us here on our Xfinity Forums. I'm sorry to read that you have not been able to access your email on the ipad, iphone and outlook. But I'm happy to hear it's working at xfinity.com. That lets me know that there's an issue with the email clients and possibly the settings causing the access to the server to fail. I know out email is a crucial resource for communication, so this can put a huge damper on things when you can't access from all devices. Are you using outlook on the ipad and iphone or are you using mac mail on those devices? Since it's impacting all 3 clients it's possible that the access to third party email programs was disabled. 
Can you check the third party email settings at xfinity.com Make sure that allow access is checked under the third party access security menu. 

Visitor

 • 

3 Messages

I cannot print a screenshot here but this setting is checked to allow third party. 

Official Employee

 • 

1.5K Messages

 

ecsavant Can you please check your Outlook setting to make sure you are not using port 110. Xfinity no longer supports email access via port 110 because it is an unencrypted port, which can leave email accounts vulnerable to security breaches. If you are using Port 110 you can find instructions for updating your rmail port here https://www.xfinity.com/support/articles/update-your-xfinity-email-settings.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

It is not using port 110......just to be clear this happened across 3 different devices at the same time with no changes being made on my part. 

Official Employee

 • 

1.5K Messages

 

ecsavant Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here