Accessing a Manager Regarding Account Cancellation

Hi there,

I’m currently waiting for a manager (for the last 40 minutes) in the account cancellation department because the representative won’t directly answer my questions and keeps steering me away from speaking to a manager. Is there a more direct path to speak with someone who has a broader depth of knowledge?

Thanks!

Responses

EG

Expert

•

109.9K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBillie

Official Employee

•

3.2K Messages

13 days ago

user_d6jy13 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand how a long hold can be frustrating. Rest assured that our team will be able to help you with any questions or concerns regarding your account. In order to get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

user_d6jy13

Accessing a Manager Regarding Account Cancellation

EG

XfinityBillie

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