Access to Peacock Premium

This is my attempt to resolve my free access to Peacock premium.

9/18. Chat with Nikita.  Explained issue with access to Peacock Premium.  She tried to sell me more channels.  Nikita transferred me to Ashish.  Ashish attempted to refresh my system.  We tried multiple attempts to log into PP.  All failed and we lost the chat conversation.

9/19.  Started chat with Saif.  Explained my problem.  Saif proceeded to try to sell me an upgrade to Gigabit internet.  After much back and forth Saif tried to refresh my system and had me try multiple logins in addition to changing my password with no luck.  We lost the chat conversation.

9/20. Started chat with Abhillash.  I explained that this was my 3rd attempt to resolve getting access to PP.  Abhillash explained to to claim the Diamond Reward benefit.  I explained I had already claimed the reward but never received the email to establish my account.  Abhillash ultimately opened a ticket, ECM0003914767.  He also said he raised it as a priority and the it would be resolved in 24 hours.

9/23.  Started a chat with Ehtashaum.  I requested an update on the ticket created by Abhillash.  He indicated the backend team was working to resolve my problem.

9/28.  Started a chat with Parwej.  I requested an update on my open ticket.  Parwej said he would contact the backend team and make sure it would be resolved TODAY.  I asked how I would be notified. Parwej indicated I would receive an email with how to proceed.

10/5.  Started a chat with Shadab.  I asked for the status of my ticket that was created 15 days earlier.  Shadab indicated that a backend agent has been working on the issue and had tried to call me multiple times and was unable to reach me.  We confirmed my phone # and I informed Shadab that my call history showed no calls from xfinity.  Shadab indicated he was in touch with the agent and that I would receive a call within 60 minutes to resolve my issue.

10/6.  Started a chat with Mohammad.  I asked for an updated on the status of my ticket.  I explained that yesterday his colleague said I would receive a call from the backend team within 60 minutes and that it has now been 28 hours.  While I waited to get an update, Mohammad proceeded to try to convince me to covert my mobile service to Xfinity.  Mohammad was in touch with the backend team and he said it would take 30 minutes to fix the issue.  I wrote the following in the chat. “Just to confirm…..  I will have access to Peacock Premium by 5:00 PM EST.”  Mohammad replied “Yes, correct”