Visitor
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2 Messages
Access not authorized
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
Visitor
•
2 Messages
It says I have logged in successfully but I'm told access not authorized. I’m not able to do anything, I just made this account two days ago after purchasing internet. I have already verified my email.
XfinitySean
Official Employee
•
480 Messages
2 hours ago
Thanks for reaching out through our community forums, user_1guf3p! We appreciate you joining the Xfinity family, and I'm sorry that you're running into issues when signing in. Have you tried clearing the cache and cookies before logging in, or tried logging in through a different device? Also, are you running into that issue regardless of the network your connected to?
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