Access not authorized

I’ve tried logging in on both phone and computer after clearing cache and cookies and on different WiFi’s. Still nothing unfortunately.

I appreciate that you gave that a shot, user_1guf3p! In that case, we'll want to take a closer look at the account to see if there's anything else that might be causing issues. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send