Visitor
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4 Messages
“access not authorized”
yall, this is so ridiculous. i bought the 45 dollar deal for home internet alright? and guess what i go to login to the xfinity app it says, “access not authorized” and that i need to be a “xfinity user” im scared i just wasted money that i NEED.
XfinitySara
Official Employee
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2.5K Messages
8 months ago
Hello, @user_6bj4bv! Thank you for coming to the Xfinity Community Forum with your account access concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help :) We're great to work with as experts in all areas of the account, and I'd be happy to see what we can find out for you today. To start, did you already follow these steps to Create Your Xfinity ID for the new service?
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