Skip to main content

    Support

    Offers

U
user_42163b
1st Topic

1 Message

Wednesday, September 6th, 2023 11:25 PM

Closed

access not authorized

I've been trying to access my account for awhile now and all im getting on the app is access not authorized, I try online and all i get is logging in then it just reverts back to log in. So just going in a loop without actually logging in.

Question

 • 

Updated 

2 years ago

89

2

0

kkunda97

2 Messages

2 years ago

Having the same issue and have done all the relevant troubleshooting and it's still not working. Really need an answer as I'm supposed to have a new service installed next Wednesday.

0

0

XfinityGabby

Official Employee

 • 

1.5K Messages

2 years ago

Hello @kkunda97 and @user_42163b. Thank you both for reaching out regarding the issue, we know the importance of being able to access your online account. Are you experiencing this issue on our website as well or only the app? 

2

0

kkunda97

2 Messages

Both the website and the app

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@kkunda97 Thank you for your reply. Have you already tried clearing cookies and cache when using the site? If you have and are still not able to log on, we would ask that you send us a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here